Our Returns Policy
We make every effort to ensure that your Home Delivery order is carefully
dispatched to you, and we hope that you're happy with your purchase.
Returned items must conform to our returns policy:
Your returned item must arrive back to us no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund.
We strongly recommend that you book your free return pick-up within 7 days of receiving your order to ensure that it arrives to us within 14 days. Please contact customer services if you have any queries relating to this, and we will happily talk you through the necessary steps.
Once your return has been received by us and it complies with our return policy, we will refund you by your original payment method.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear must be returned in the original boxes provided and inside a protective shipping box. If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.
We recommend that you return items in their original packaging to ensure the necessary protection when in transit
Returned items will be refunded excluding the cost of shipping when using our free collections service.
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.
EU DISTANCE SELLING REGULATIONS (DSR)
Customers in the EU have the right to cancel an order under the Consumer Protection Distance Selling Regulations 2000 (DSR), provided we receive written notice from you within fourteen calendar days of receipt of your order. If you choose to exercise this right, you must inform our customer services team in writing that you wish to cancel the contract for your entire order under the DSRs. Please contact our customer services team within 14 calendar days of receipt of your order. Our customer services team will advise you of the next steps, however, you will be required to send the package back to us at your own cost. The full value of your order, including the original shipping costs, will be refunded within 14 days of receipt of your cancelled order. If we do not receive the cancelled order we will arrange a collection from you at your cost. Please note that if you cancel your order using the DSR, you will be responsible for the full cost and arrangement of the return delivery of the item. This may include any additional import duties and taxes that are incurred as a result of your return. As these charges are your responsibility, you may wish to contact your chosen postal service provider to find out what you can expect to pay.